Shipping Policy

Thank you for choosing afuclothing! We know you can't wait to receive your favorite clothes, so we're committed to providing efficient and transparent shipping services. Please carefully read the following policies for detailed information about order processing, shipping times, shipping costs, and package tracking.

I. Order Processing Time
Business Day Definition: Our order processing time is [1-3] business days (Monday through Friday, excluding weekends and statutory holidays).

Processing Process: Once you successfully place an order and complete payment, our team will review the order, pick and quality inspect it, and then pack and ship it.

Delays: Processing time may be extended during major promotions or inventory checks. We will notify you of any delays in advance on our website homepage or in the order confirmation email.

IV. Package Tracking
After your order is shipped, you will receive a shipping confirmation email containing the tracking number and a tracking link. You can click the link to view your package's location in real time.

If your package has not arrived after the estimated delivery time, please first use the tracking number to check the latest status on the logistics company's official website.

If the tracking information has not been updated for an extended period of time or displays an anomaly, please contact us immediately via [Customer Service Email/Live Customer Service] and we will assist you in inquiring with the logistics company.

V. Shipping Address and Signature
Address Accuracy: Please ensure that the shipping address, postal code, and contact number are accurate when placing your order. afuclothing is not responsible for package delays, returns, or loss caused by incorrect or incomplete addresses.

Address Change: After successfully placing your order, if you need to change your address, please contact us within [1 hour]. Once your order has entered the processing or shipping process, we cannot make changes.

Signature Inspection: Before signing for your package, we recommend that you inspect the outer packaging for any obvious damage, squeezing, or moisture. If you notice any abnormalities, please take photos immediately, refuse to sign for the package, and contact us immediately. By signing for the package, you confirm that it appears to be in good condition.

VI. Package Loss or Damage
Carrier Liability: If your package is lost or severely damaged during transit due to the carrier's fault, please contact us immediately. We will require relevant photos or proof, and we will assist you in filing a claim with the carrier. If your claim is successful, we will resend the package free of charge or provide a refund.

Our Commitment: We will do our utmost to ensure your shopping experience and proactively follow up and resolve any such issues.